Shipping policy
Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays will begin processing the next business day.
Shipping Rates & Delivery We're happy to offer free shipping on all orders within the United States. Delivery typically takes 3–7 business days after your order has been processed and shipped, depending on your location.
Shipping Carriers We ship via trusted carriers including USPS, UPS, and FedEx. A tracking number will be emailed to you once your order has shipped.
Live Plant Shipping & Our Guarantee Plants are carefully packaged to ensure they arrive in great condition. All plants include a 30-day guarantee in the event it arrives damaged and does not survive. If you have any issues with your order, please email us.
We stand behind our products and want you to be completely happy with your purchase. Getting plants through House Plant Shop is risk-free.
Please note:
- We do not ship live plants during extreme heat (above 95°F) or freezing temperatures to protect plant health.
- Upon receiving your order, please open the package immediately and follow the care instructions included.
- If your plant arrives damaged, please contact us within 48 hours of delivery with photos so we can assist you.
Domestic Shipping Only At this time, we ship within the United States only. We do not offer international shipping.
Lost or Stolen Packages House Plant Shop is not responsible for lost or stolen packages once marked as delivered by the carrier. If you believe your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.
Contact Us For any shipping questions, reach out to us at info@houseplantshop.store or through our contact page.