Refund policy

We have a 30-day guarantee policy, which means you have 30 days after receiving your item to request a refund, or replacement.

To request, you can contact us at info@houseplantshop.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
House Plant Shop is not responsible for lost or stolen packages once marked as delivered by the carrier. If you believe your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.

Refunds
We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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Refund policy

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